Legal

Terms of Service

Last updated: March 25, 2026

These Terms of Service ("Terms") govern your access to and use of Classroom (the "Service"), including the website and software offered at and in connection with Classroom.so. The Service is operated by us ("we," "us," or "our").

Please read these Terms carefully. By creating an account, clicking to accept, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least the age of majority in your jurisdiction (typically 18) and able to form a binding contract to use the Service on your own behalf or on behalf of an organization you represent. If you use the Service for a school, center, or other organization, you represent that you have authority to bind that organization to these Terms.

2. Description of the Service

Classroom provides a cloud-based platform for preschools, early learning centers, and multi-branch programs to manage operations, including—for example—organizations and branches, classes and enrollments, attendance, daily reports, health and developmental notes, fee structures and invoicing, staff and parent communication, and related tools. Features, limits, and availability depend on your plan, role, and our product configuration. We may add, change, or retire features with reasonable notice where practicable.

AI-assisted features

Certain plans may include optional AI-assisted tools (for example, drafting or summarizing text using models we integrate). AI output may be inaccurate or incomplete. You are solely responsible for reviewing and approving any AI-generated content before relying on it or sharing it with parents, staff, or regulators. AI features are not a substitute for professional, medical, or legal judgment. Use of AI features may consume credits or similar allowances as described in-product and in your plan.

3. Account registration and security

You agree to provide accurate registration information, keep credentials confidential, and notify us promptly of unauthorized use. You are responsible for activity under your account unless caused by our gross negligence or willful misconduct.

4. Acceptable use

You agree not to:

  • Use the Service unlawfully or in violation of third-party rights
  • Upload malware or attempt to disrupt, probe, or bypass security
  • Scrape, harvest, or use automated access without our permission (except public search engines as we allow)
  • Use the Service to send spam or deceptive communications
  • Misrepresent identity or affiliation, or impersonate others
  • Process special-category or highly sensitive data in the Service except as permitted by law and appropriate for your use case, and in line with your obligations as an organization (see Section 5)

We may suspend or terminate access if we reasonably believe you have violated these Terms or pose a risk to the Service or other users.

5. Organizations, schools, and data roles

Many users access the Service on behalf of an organization (e.g. a center or network). Your organization decides what data to enter (including information about children, families, and staff) and how that data is used in compliance with education, childcare, employment, and privacy laws that apply to the organization.

  • Your organization is typically the controller (or "business") responsible for that data under applicable law.
  • We process such data as a processor or service provider on the organization's instructions to provide the Service, unless we use data for our own purposes (for example, account administration, billing, security, and analytics as described in our Privacy Policy).

Organization owners and administrators are responsible for invitations, roles, exports, and lawful use of the Service. If you are a parent or staff member invited by an organization, that organization's policies and your relationship with them govern much of how your information is handled; contact them first with requests about student or classroom data.

6. Your content and license to us

You retain rights to content you submit. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create technical copies of your content as needed to provide, secure, and improve the Service and to comply with law. You represent that you have the rights necessary to grant this license for content you submit.

7. Our intellectual property

The Service—including software, branding, documentation, and our templates (excluding your content)—is owned by us or our licensors. Except for the limited right to use the Service under these Terms, no rights are granted. You may not copy, reverse engineer, or create derivative works of our software except where applicable law expressly permits.

8. Fees, trials, billing, and taxes

Paid plans. Fees, billing cycles, seat or usage limits, and trial terms (including length and whether a payment method is required) are presented at checkout or in your account. Subscriptions may renew automatically until canceled. You authorize us and our payment partners to charge your payment method for applicable fees and taxes.

Changes. We may change prices or plans with reasonable advance notice; continued use after the effective date may constitute acceptance. If you do not agree, cancel before the change takes effect where available.

Taxes. You are responsible for applicable taxes other than those based on our net income.

Payment processing. Payments may be processed by Stripe or other processors; their terms and privacy notices also apply to payment transactions.

Refunds. Unless otherwise required by law or stated at purchase, fees are non-refundable.

9. Term and termination

By you. You may stop using the Service and, where available, cancel your subscription or delete your account according to in-product controls.

By us. We may suspend or terminate access if you breach these Terms, fail to pay when due, create risk or legal exposure, or if we discontinue the Service (with notice where reasonable).

Effect. Upon termination, your right to access the Service ends. We may delete or retain data as described in our Privacy Policy and as required by law. Sections that by nature survive (including intellectual property, disclaimers, limitations, and indemnity) survive termination.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or that the Service will meet your regulatory or accreditation requirements—you remain responsible for compliance in your jurisdiction.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.
  • OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted.

12. Indemnification

You will defend, indemnify, and hold harmless us and our affiliates, officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your content, your use of the Service, your violation of these Terms, or your violation of others' rights, except to the extent caused by our breach of these Terms or our gross negligence or willful misconduct.

13. Changes to these Terms

We may modify these Terms. We will post the updated Terms and revise the "Last updated" date. If changes are material, we will provide notice as required by law or as we deem appropriate (for example, by email or in-product notice). Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service and cancel paid plans as applicable.

14. General

  • Governing law: These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles, except where mandatory local law requires otherwise.
  • Disputes: Any dispute arising from these Terms or the Service shall be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to personal jurisdiction there, except where prohibited by law.
  • Export: You may not use the Service in violation of U.S. or other export control laws.
  • Assignment: We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign without our consent.
  • Severability; entire agreement: If a provision is unenforceable, the remainder stays in effect. These Terms, together with the Privacy Policy and policies linked from the Service, are the entire agreement regarding the Service.

15. Contact

Questions about these Terms: use the details on our Contact page or hello@classroom.so.